JCPenney in Westminster, CO Closed now

Reviews about JCPenney

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  May 28, 2019, by Shorty Martinez
  My mother and I were in there today to return a dress that my daughter her granddaughter got her for a wedding December.. my mother became ill so she was unable to go to the wedding.. she went today to go return the dress.. the lady downstairs we did not get her name on fortunately told my mother she will give her $10 for the dress. My mother told her my daughter paid more than $10 for the dress and the lady downstairs as well she probably only paid $10 for the dress... without even looking the price up for the dress... so that point the lady told us go upstairs see if my mom could find address for $10 for her refund. We proceeded upstairs spoke to another lady which was very helpful I did not get her name she did a great job with her customer service skills.. while we were upstairs my mother found the same dress same color and we took it downstairs to the lady that work downstairs to show her the price... all that happened was her mouth was wide open cuz we prove to her how much the dress was worth it wasn't $10... it was $28.. we weren't concerned about the difference of the price of the dress we are more concerned about how that customer service rep handled the situation. The lady downstairs also ask my mother for my daughter's telephone number so she can confirm that she bought the dress there!! To me that was discrimination that should not have even happened.. so I recommend nobody to go shopping over there anymore.. and that was done today January 23rd 2018 in the morning before 12